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United PerksPlus Terms and Conditions
Definitions
General Program Terms and Conditions
Program Term
Performance Requirements
Points and Rewards
Earning Points
Redeeming Rewards
Termination of Agreement
Definitions
“United” means United Airlines, Inc.
“Participating Carriers” refers to, collectively, the following airlines: United Airlines, Inc., Deutsche Lufthansa AG, Austrian Airlines Inc., Brussels Airlines SA/NV, Swiss International Air Lines Limited.
“Qualifying Revenue” means revenue flown on a United, United Express, or on any other Participating Carrier operated flight, excluding all taxes, service fees and refunds. Qualifying Revenue will only result from non-discounted fares booked in F, A, J, C, D, Z, P, Y, B, M, E, U, H, Q, V, W, S, T, L, K, G or N classes of service.
“Disqualifying Product” means any Participating Carrier travel agreement that provides discounts or other travel benefits, but does not include MileagePlus® participation.
“Performance Requirement” is the minimum amount of Qualifying Revenue required to remain in the Program. Please see applicable Performance Requirements below.
“Authorized Representative” refers to one individual employee of Company, designated as the primary contact to request all Company rewards and to receive all Program communications.
”United Flight” means a flight operated by United or operated by other airlines and branded as United Express.
“Points” refers to the cumulative system designed to assign different point values to Qualifying Revenue based on booking class as specified hereinafter.
“Rewards” include, but are not limited to United Club membership, MileagePlus status memberships, and air travel tickets. Rewards are subject to change at any time without notice.
“USA” means the United States of America (U.S.), consisting of the 50 U.S. states plus Washington, D.C. (federal district), in North America.
“Latin America” includes the following countries: Argentina, Brazil, Belize, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, México, Nicaragua, Panamá, Peru and Venezuela.
“Caribbean” includes the following countries: Antigua and Barbuda, Aruba, Bahamas, Bermuda, Cayman Islands, Dominican Republic, Haiti, Jamaica, Netherlands Antilles, Puerto Rico, Trinidad and Tobago, Virgin Islands (British) and Virgin Islands (US).
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General Program Terms and Conditions
Important:
Company’s (“Company”) participation in the United PerksPlus Program (the “Program”) is governed by these Terms and Conditions:
1. The Program is limited to corporations that (i) do not currently participate in a Disqualifying Product; (ii) have at least 5 verifiable employees; and (iii) hold a valid company Tax ID, or a similar credential if Company is headquartered outside of the USA.
2. Companies based in the USA may earn Points for flights ticketed pursuant to the Program and operated by United, by United Express, or by any other Participating Carrier. Companies based outside of the USA may earn Points for flights ticketed pursuant to the Program, but solely if operated by United or by United Express.
3. The Program may not be available in all cities served by United, by United Express, or by any of the other Participating Carriers.
4. Qualifying Revenue may only result from eligible published fares purchased and traveled on United, United Express, or on any of the other Participating Carriers (where applicable).
5. Government, military, wholesaler, consolidator, bulk and other special fare types are excluded for calculation towards monthly tracked revenue performance. Flown revenue traveled on United, United Express or on any other Participating Carrier (where applicable) in association with corporate agreements or any other discount travel program requiring a tour code or ticket designator is not eligible towards United PerksPlus Performance Requirement.
6. United reserves the right to determine the Company’s eligibility to participate in the Program.
7. Earned points are valid during the membership year and for an additional 12 months upon the company’s renewal in United PerksPlus, after which time they will expire.
8. Travel agencies, wholesalers, consolidators, and other travel organizations who sell air travel are not eligible to participate in the Program.
9. For Program performance calculation purposes, Company will book and ticket its business travel using the Company’s assigned unique designator (Tour Code) via the company’s designated travel agency or through United’s city ticket office (CTO). Alternatively, Company must provide United with the name and the MileagePlus® account number of any individual traveling under the Program. Company hereby agrees to inform individuals travelling under the Program that their MileagePlus® account number will be used to calculate the Company’s performance under the Program.
10. Company is responsible for ensuring that any individual travelling under the Program complies with all of the Program’s terms and conditions.
11. Company must designate one active employee as its sole Authorized Representative. Company will provide United with a valid Company email address for the Authorized Representative, and with updated contact information in the event the Authorized Representative should change. Any notice from United sent to the Authorized Representative’s email address is deemed to be proper notice to Company.
12. United reserves the right to add, delete, or modify any aspect of the Program at any time upon general notice.
13. United retains the right to terminate Company’s participation in the Program, with or without cause, upon written notice to Company.
 Any Points or Rewards not used within 90 days from termination will revert to United and will no longer be available for the Company’s use.
14. Participating Carriers’ of the Program may change at any time.
The Program constitutes merely an invitation to companies that meet the qualifications set forth in the preceding paragraphs to apply to United for participation in the Program on the Terms and Conditions stated herein, which such application United reserves the right to accept or reject at its sole discretion. The Program does not constitute a public offer.
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Program Term
From the date of enrollment, Company will participate in the Program for 12 consecutive months (the “Term”). If during any Term, Company successfully achieves the Performance Requirements (as indicated below), Company’s participation in the Program will be automatically renewed for an additional Term. Unless otherwise noted herein, any unused points earned during the immediately preceding Term will remain valid during the subsequent Term. If during any Term, Company fails to achieve the Performance Requirements, United reserves the right to disqualify Company from further participation in the Program.
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Performance Requirements
Performance Requirements during the Term:

For US and Canada based companies: $25,000 USD in Qualifying Revenue per Term.

For Latin America (excluding the Caribbean) based companies: $15,000 USD in Qualifying Revenue per Term.

For Caribbean based companies: $10,000 USD in Qualifying Revenue per Term.
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Points and Rewards
United will award Program Points and Rewards to the Company as follows:
1. During Company’s enrollment in the Program, points are accrued based on Qualifying Revenue when an eligible published fare ticket is purchased.
2. The Company's Qualifying Revenue will be tracked based upon the MileagePlus® account numbers of its registered individual business travelers, or the unique designator (tour code) assigned to the Company. Individuals travelling under the Program shall provide their MileagePlus® number during reservation and check-in.
3. The Company is responsible for maintaining its profile and keeping its travelers list up-to-date by visiting http://unitedperksplus.united.com. The Company's individual travelers may be asked to present Company identification when purchasing tickets or checking-in on United, United Express, or on any other Participating Carrier flight.
4. Points will be credited on a monthly basis and United will provide the Company with an email message informing Company that the statement of Points accumulated in the previous month is posted on United’s website. Points earned on qualifying Participating Carriers’ flights will be credited within two months after they are earned.
5. In cases where the Company disputes the amount of Qualifying Revenue generated, United reserves the right to require proof of travel, including ticket receipts and/or original boarding passes. Company must inform United of any dispute concerning Qualifying Revenue, in writing, within six months from the date of the trip or Company will be barred from any such dispute thereafter. Settlement of any disputes with regard to posting of any United PerksPlus Points will be at the sole discretion of United.
6. Participation in the United PerksPlus Program is between United and the Company. Only the Company can accrue Points under the Program. In accordance with Program terms and conditions, the Company may, at its sole discretion, determine how Points are redeemed for Rewards and allocated among its individual travelers.
7. Points earned and Rewards redeemed by the Company are separate from, and in addition to, those earned by the individual traveler through the MileagePlus® frequent flyer program.
8. Accrued Points do not constitute property of the Company. The accumulation of Points and the redemption of Points for Rewards are subject to specific Program rules enacted by United. No Points earned or granted under the Program may be transferred or assigned except as expressly permitted by United in writing.
9. Qualifying Revenue and Points earned through the Program are not combinable with any other Participating Carrier travel discount agreement or customer loyalty program.
10. United retains the right, upon notice, to withdraw, limit, modify or cancel any Points or Rewards offered in whole or in part, at any time, even though such changes may affect the value of the Points accrued.
11. Upon notice, United retains the right to increase revenue requirements, modify or regulate the transferability of Points or Rewards, add an unlimited number of blackout days, or limit the number of seats available to any or all destinations.
12. The Company may not rely upon the continued availability of a Reward or Reward level, and Rewards may not be eligible for redemption or use to all destinations or on all flights.
13. Nothing in this Agreement is intended to modify United's or Participating Carriers’ booking and ticketing policies and procedures or United's or Participating Carriers’ Contract of Carriage. Applicable tariffs and fare rules will apply to all tickets issued where United or Participating Carriers are the validating carriers.
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Earning Points
The following Rules will apply when calculating Program Points redemption values:
1. Points are awarded for Qualifying Revenue travel to/from the following “Hubs”: Chicago, IL, Denver, CO, Guam, Houston, TX, Los Angeles, CA, Newark, NJ, San Francisco, CA, Washington, D.C. – Dulles or Tokyo – Narita*.
2. Additional Points may be awarded for Qualifying Revenue travel to/from non-Hubs.
3. Points are awarded, as shown below, based on tiers and a factor of Qualifying Revenue multiplied by the multiplier identified for the associated class of service purchased:
How to earn United PerksPlus points: United States and Canada customers**
Tier Fare Type Booking Class Hub Non-Hub
1 Last minute or premium fares F, J, Y, G* 3 Points 6 points
2 Typical business travel fares A, C, B, M, E*, U, H 2 Points 4 points
3 Highly discounted leisure fares D, Z, P, Q, V, W, S, T, L, K, G, N* 1 point 2 points
* Lufthansa Premium Economy: Flights operated and marketed by Lufthansa on transatlantic long-haul segments that currently offer Premium Economy Class will receive points as follows: G in Tier 1; E in Tier 2; N in Tier 3.
** Latin America, Caribbean, and Canada customers may earn United PerksPlus Points on United flights only.
Latin America and Caribbean customers
How to earn United PerksPlus points: Latin America and Caribbean customers*
Level Fare Type Booking Class Multiplier
1 Last minute or premium fares and typical business fares F, A, J, C, D, Z, P, Y, B, M, E, U, H 12 Points
2 Highly discounted leisure fares Q, V, W, S, T, L, K, G, N 3 Points
Points are awarded based on 1 point for each $1 USD in Qualifying Revenue** times the multiplier identified for the associated booking class purchased. (Example: For $500 in Qualifying Revenue booked in C class, multiply 500 by 12 from the points earned column to arrive at 6,000 points.)
* Latin America and Caribbean customers may earn United PerksPlus Points on United flights only.
Qualifying Revenue applies to paid published fares booked in F, A, J, C, D, Z, P, Y, B, M, E, U, H, Q, V, W, S, T, L, K, G or N classes of service. Points are accrued on flown United operated flights when an eligible published fare ticket is purchased and issued in Latin America and the Caribbean.
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Redeeming Rewards
Company may redeem United PerksPlus Points online at http://unitedperksplus.united.com – United PerksPlus Account Number and PIN/Password are required.
Upon request by the Authorized Representative, the appropriate number of Points will be deducted from the Company’s account for the requested Reward.
Redemption policy and Points required for Rewards are available on www.unitedperksplus.united.com. There is a minimum of 48 hours processing time for Reward fulfillment.
To be eligible to redeem Points, Company must first meet a minimum Qualifying Revenue requirement during the first 12-month Initial Term:

US and Canada customers: Once Company’s eligible revenue totals $5,000 for three consecutive months during the Initial Term the Company can begin to redeem Points.

Latin America and Caribbean customers: Once Company’s eligible revenue totals $3,000 during the Initial Term the Company can begin to redeem Points online.

Accrued Points from the previous Program Term may be redeemed up to the end of the current Program Term as long as the minimum Qualifying Revenue requirement was met such previous Program Term.
The number of Points required for any and all Rewards is subject to modification, cancellation or limitation upon United’s notice to Company. The number of Points required to redeem any Reward may be substantially increased, any Reward may be withdrawn, and restrictions on any Reward or its redemption may be imposed upon United’s notice to Company.
During the 90 days following Program termination, the Company is responsible to redeem any unused Points. Subsequent to such 90 day period, unredeemed Points will be forfeited to United and will no longer be available for Company’s use.
Terms and conditions for use of Rewards are specified on the Reward certificate/document. These terms and conditions include, and are not limited to, capacity controls, applicable fees and surcharges. Rewards may not be redeemed for travel on Participating Carriers.
After a ticket is issued in connection with Reward redemption, a service charge may be imposed for each change requested which necessitates the reissue of the ticket. A change in date or flight time may result in the imposition of a service charge. Name changes are not permitted. Tickets issued in connection with Reward redemption and not used, or subsequently cancelled due to an expired ticketing time limit, will be forfeited.
Rewards may not be combined or used with any other rewards such as MileagePlus®, air travel certificates, discount coupons, premium offers or certain promotion fares.
Rewards or Points may not be sold, bartered, or purchased. Rewards obtained in this manner will be voided. If a person other than the person named on the Reward attempts to use the Reward, it will be voided and travel will be denied. Altered Rewards will also be voided. Rewards deemed void will be confiscated and the Points forfeited by Company. At the discretion of United, actions which result in a void Reward may lead to termination of Company's participation in the Program or forfeiture of all Points.
Lost, stolen, destroyed, expired or unused Rewards will not be replaced or credited to Company's account.
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Dissolution of Agreement
At its sole discretion, United reserves the right to dissolve the United PerksPlus Program in full upon 90 days’ notice to Company.
Should the Program be dissolved, Company's right to redeem rewards will be terminated 90 days after notice is given.
If for a period of 12 consecutive months Company has not made any purchases resulting in Qualifying Revenue, United may terminate Company's participation in the United PerksPlus Program without notice to Company.
Failure to follow Program Rules or United or Participating Partner Contract of Carriage and tariffs, abuse of Program privileges, or misrepresentation of any information provided to United by the Company or its employees may result in termination of the Company's eligibility and participation in the Program and forfeiture of all Rewards or Points earned.
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Audit: Upon United’s request, Company will provide documentation verifying employment of its traveling employees included for Company’s performance purposes hereunder.
Confidentiality:  United's online privacy policy applies to all information submitted by Company pursuant to the Program. By participating in the Program Company understands and approves that travel data collected pursuant to the Program may be viewed by United and Participating Partners. Furthermore, Company understands and agrees to allow certain pieces of travel information to be posted online, which can be viewed by individuals authorized by Company, specifically, historical travel itineraries will be available online. United will not provide Company with any individual traveler’s travel data. Any travel data provided to Company by United (with respect to Qualifying Revenue for example) will be aggregate information for all travelers.
Taxes: Any taxes, duties or charges resulting from the issue or use of a Reward shall be the responsibility of the Company or the traveler.
Damages: United and Participating Partners shall not be liable for any direct or indirect consequential damages incurred by Company in connection with Company’s participation in the Program.
PIN/Password: Company agrees that it is responsible for safeguarding the Company's PIN/Password. Company understands that by disclosing such PIN/Password to anyone, it is giving that person the authority to perform all transactions relating to its United PerksPlus Program account, including Reward redemptions, until Company revokes that authority by changing its PIN/Password.
Successors and Assigns: Company may not assign its rights or delegate its duties under this Program without the prior written consent of United, and any such purported assignment or delegation shall be void. This Agreement shall be binding on the lawful successors of Company.
Severability: Any provision of this Agreement which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof, and any prohibition or unenforceability in any jurisdiction shall not invalidate or render unenforceable such provision in any other jurisdiction.
Advertising: Company may not use United's or Participating Partners’ name or United PerksPlus in any public advertising without United’s or Participating Partners’ prior written approval.
Changes: Company is responsible for notifying United of any changes of: Authorized Representative, Company's e-mail address, telephone number, mailing address or facsimile number. Changes may be processed online at http://unitedperksplus.united.com under "My United PerksPlus Account".
Choice of Law: This Program shall be construed in accordance with the laws of the State of Illinois, without reference to its conflict of laws principles and jurisdiction with respect to any dispute arising with respect thereto shall lie in Cook County, Illinois.
No Joint and Several Liability: In no event will United or any of the Participating Carriers be held jointly and/or severally liable for any actions of any other party or all of the other parties under this Program.
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