United PerksPlus
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United PerksPlus Terms and Conditions


  1. “United” means United Airlines, Inc.
  2. “Participating Carriers” refers to, collectively, the following airlines: United Airlines, Inc., Deutsche Lufthansa AG, Austrian Airlines Inc., Brussels Airlines SA/NV, Swiss International Air Lines Limited and All Nippon Airways Co, Ltd.
  3. “Qualifying Spend” means spend flown on a United, United Express, or on any other Participating Carrier operated flight, excluding all taxes, service fees and refunds. Qualifying Spend will only result from non-discounted fares booked in F, O, A, J, C, D, Z, P, Y, B, M, E, U, H, Q, V, W, S, T, L, K, G, R or N classes of service.
  4. “Disqualifying Product” means any Participating Carrier travel agreement that provides discounts or other travel benefits, but does not include MileagePlus® participation.
  5. “Performance Requirement” is the minimum amount of Qualifying Spend required to remain in the Program. Please see applicable Performance Requirements below.
  6. “Authorized Representative” refers to one individual employee of Company, designated as the primary contact to request all Company rewards and to receive all Program communications.
  7. “United Flight” means a flight operated by United or operated by other airlines and branded as United Express.
  8. “Points” refers to the cumulative system designed to assign different point values to Qualifying Spend based on booking class as specified hereinafter.
  9. “Rewards” include, but are not limited to United Club membership, MileagePlus status memberships and air travel tickets. Rewards are subject to change at any time without notice.
  10. “USA” means the United States of America (U.S.), consisting of the 50 U.S. states plus Washington, D.C. (federal district), in North America.
  11. “Latin America” includes the following countries: Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua and Panama.
  12. “Caribbean” includes the following countries: Antigua and Barbuda, Aruba, Bahamas, Bermuda, Cayman Islands, Cuba, Dominican Republic, Haiti, Jamaica, Netherlands Antilles, Puerto Rico, Trinidad and Tobago, Virgin Islands (British) and Virgin Islands (US).

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General Program Terms and Conditions


Company’s (“Company”) participation in the United PerksPlus Program (the “Program”) is governed by these Terms and Conditions:
  1. The Program is limited to corporations that (i) do not currently participate in a Disqualifying Product; (ii) have at least 5 verifiable employees; and (iii) hold a valid company Tax ID, or a similar credential if Company is headquartered outside of the USA.
  2. Companies based in the USA may earn Points for flights ticketed pursuant to the Program and operated by United, by United Express, or by any other Participating Carrier. Companies based outside of the USA may earn Points for flights ticketed pursuant to the Program, but solely if operated by United or by United Express.
  3. The Program may not be available in all cities served by United, by United Express, or by any of the other Participating Carriers.
  4. Qualifying Spend may only result from eligible published fares purchased and traveled on United, United Express, or on any of the other Participating Carriers (where applicable).
  5. Government, military, wholesaler, consolidator, bulk and other special fare types are excluded for calculation towards monthly tracked spend performance. Flown spend traveled on United, United Express or on any other Participating Carrier (where applicable) in association with corporate agreements or any other discount travel program requiring a tour code or ticket designator is not eligible towards United PerksPlus Performance Requirement.
  6. United reserves the right to determine the Company’s eligibility to participate in the Program.
  7. Earned points are valid during the membership year and for an additional 24 months upon the company’s annual renewal in United PerksPlus, after which time they will expire.
  8. Travel agencies, wholesalers, consolidators, and other travel organizations who sell air travel are not eligible to participate in the Program.
  9. For Program performance calculation purposes, Company will book and ticket its business travel using the Company’s assigned unique designator (Tour Code) via the company’s designated travel agency or through United’s city ticket office (CTO). Alternatively, Company must provide United with the name and the MileagePlus® account number of any individual traveling under the Program. Company hereby agrees to inform individuals travelling under the Program that their MileagePlus® account number or unique designator (Tour Code) will be used to calculate the Company’s performance under the Program.
  10. Company is responsible for ensuring that any individual travelling under the Program complies with all of the Program’s terms and conditions.
  11. Company must designate one active employee as its sole primary Authorized Representative. Company will provide United with a valid Company email address for the Authorized Representative, and with updated contact information in the event the Authorized Representative should change. Any notice from United sent to the Authorized Representative’s email address is deemed to be proper notice to Company.
  12. Travel agents are not permitted to register themselves as the primary Authorized Representative for a Company. Travel agents may register as the secondary Company Contact.
  13. Accounts that are created by travel agencies may be required to provide authorization (in writing) from the Company, which states the enrollment is done with the consent of the Company.
  14. United reserves the right to add, delete, or modify any aspect of the Program at any time upon general notice.
  15. United retains the right to terminate Company’s participation in the Program, with or without cause, upon written notice to Company. Any Points or Rewards not used within 120 days from termination will revert to United and will no longer be available for the Company’s use.
  16. Participating Carriers’ of the Program may change at any time.

The Program constitutes merely an invitation to companies that meet the qualifications set forth in the preceding paragraphs to apply to United for participation in the Program on the Terms and Conditions stated herein, which such application United reserves the right to accept or reject at its sole discretion. The Program does not constitute a public offer.

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Program Term

From the date of enrollment, Company will participate in the Program for 12 consecutive months (the “Term”). If during any Term, Company successfully achieves the Performance Requirements (as indicated below), Company’s participation in the Program will be automatically renewed for an additional Term. Unless otherwise noted herein, any unused points earned during the immediately preceding Term will remain valid during the subsequent two Terms. If during any Term, Company fails to achieve the Performance Requirements, United reserves the right to disqualify Company from further participation in the Program.

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Performance Requirements

Performance Requirements during the Term:

  • For US and Canada based companies: $5,000 USD in Qualifying Spend per Term.
  • For Latin America and the Caribbean based companies: $5,000* USD in Qualifying Spend per Term.

*Valid for all countries in Latin America and Caribbean, except for Brazil, where company’s eligible spend within the 12-month period totals $15,000.

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Points and Rewards

United will award Program Points and Rewards to the Company as follows:

  1. During Company’s enrollment in the Program, points are accrued based on Qualifying Spend when an eligible published fare ticket is purchased.
  2. The Company's Qualifying Spend will be tracked based upon the MileagePlus® account numbers of its registered individual business travelers, or the unique designator (tour code) assigned to the Company. Individuals travelling under the Program shall provide their MileagePlus® number during reservation and check-in.
  3. The Company is responsible for maintaining its profile and keeping its travelers list up-to-date by visiting http://unitedperksplus.united.com
  4. Points will be credited on a monthly basis and United will provide the Company with an email message informing Company that the statement of Points accumulated in the previous month is posted on United’s website. Points earned on qualifying Participating Carriers’ flights will be credited within two months after they are earned.
  5. In cases where the Company disputes the amount of Qualifying Spend generated, United reserves the right to require proof of travel, including ticket receipts and/or original boarding passes. Company must inform United of any dispute concerning Qualifying Spend, in writing, within six months from the date of the trip or Company will be barred from any such dispute thereafter. Settlement of any disputes with regard to posting of any United PerksPlus Points will be at the sole discretion of United.
  6. Retroactive credit may be awarded for up to one (1) year period on fights that generate Qualifying Spend, after the Company’s enrollment date.
  7. Participation in the United PerksPlus Program is between United and the Company. Only the Company can accrue Points under the Program. In accordance with Program terms and conditions, the Company may, at its sole discretion, determine how Points are redeemed for Rewards and allocated among its individual travelers.
  8. Points earned and Rewards redeemed by the Company are separate from, and in addition to, those earned by the individual traveler through the MileagePlus® frequent flyer program.
  9. Accrued Points do not constitute property of the Company. The accumulation of Points and the redemption of Points for Rewards are subject to specific Program rules enacted by United. No Points earned or granted under the Program may be transferred or assigned except as expressly permitted by United in writing.
  10. Qualifying Spend and Points earned through the Program are not combinable with any other Participating Carrier travel discount agreement or customer loyalty program.
  11. United retains the right, upon notice, to withdraw, limit, modify or cancel any Points or Rewards offered in whole or in part, at any time, even though such changes may affect the value of the Points accrued.
  12. Upon notice, United retains the right to increase spend requirements, modify or regulate the transferability of Points or Rewards, add an unlimited number of blackout days, or limit the number of seats available to any or all destinations.
  13. The Company may not rely upon the continued availability of a Reward or Reward level, and Rewards may not be eligible for redemption or use to all destinations or on all flights.
  14. Nothing in this Agreement is intended to modify United's or Participating Carriers’ booking and ticketing policies and procedures or United's or Participating Carriers’ Contract of Carriage. Applicable tariffs and fare rules will apply to all tickets issued where United or Participating Carriers are the validating carriers.

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Earning Points

The following Rules will apply when calculating Program Points redemption values:

  1. Points are awarded for Qualifying Spend travel to/from the following “Hubs”: Chicago, IL, Denver, CO, Guam, Houston, TX, Los Angeles, CA, Newark, NJ, San Francisco, CA, Washington, D.C. – Dulles or Tokyo – NaritaFootnote1 .
  2. Additional Points may be awarded for Qualifying Spend travel to/from non-Hubs.
  3. Points are awarded, as shown below, based on tiers and a factor of Qualifying Spend multiplied by the multiplier identified for the associated class of service purchased:

How to earn United PerksPlus Points: United States and Canada customersFootnote1
Tier Fare Type Booking Class Hub Non-Hub
1 Last minute or premium fares F, J, OFootnote4, Y, GFootnote2 3 Points 6 Points
2 Typical business travel fares AFootnote4, C, B, M, EFootnote2U,H 2 Points 4 Points
3 Highly discounted leisure fares D, Z, P, Q, V, W, S, T, L, K, G, RFootnote4, N Footnote2 1 Point 2 Points

Example: For $500 in Qualifying Spend booked in fare class C and flown from a non-hub market, multiply 500 by 4 (from the Multiplier column) to arrive at 2,000 points.

  1. Latin America, Central America, Caribbean and Canada customers may earn United PerksPlus Points on United and All Nippon Airways flights only.
  2. Lufthansa, Austrian Airlines and ANA offers a new Premium Economy Class (booking class G, E, N). Flights operated and marketed by Lufthansa, Austrian Airlines on transatlantic long-haul segments that currently offer Premium Economy Class will receive points as follows: G in Tier 1; E in Tier 2, N in Tier 3. All Nippon Airways offers a new Premium Economy Class, booking class G in Tier 1, E in Tier 2, N in Tier 3.
  3. Qualifying Spend is defined as actual flown spend, excluding all taxes, service fees, and refunds. Qualifying Spend applies to paid published fares booked in F, O, A, J, C, D, Z, P, Y, B, M, E, U, H, Q, V, W, S, T, L, K, G, R or N classes of service. Points are accrued on flown United and participating carrier operated flights when an eligible published fare ticket is purchased and issued in the U.S., Canada and Latin America, Central America and Caribbean countries only, where applicable.
  4. United Premium Plus℠ is a new Premium Economy Class (booking class O, A, R). Flights operated and marketed by United on international long-haul routes that offer United Premium Plus℠ will receive points as follows: O in Tier 1, A in Tier 2, and R in Tier 3. First sale date is December 3, 2018, for travel in late March 2019.
How to earn United PerksPlus points: Latin America, Central America and Caribbean customersFootnote1
Level Fare Type Booking Class Multiplier
1 Last minute or premium fares and typical business fares F, J, OFootnote3, C, D, Z, P, AFootnote3, Y, B, M, EFootnote3, U, H 12 Points
2 Highly discounted leisure fares Q, V, W, S, T, L, K, GFootnote3, RFootnote3, NFootnote3 3 Points

Example: For For $500 in Qualifying Spend booked in fare class C, multiply 500 by 12 (from the Multiplier column) to arrive at 6,000 points.

  1. Latin America, Central America and the Caribbean customers may earn United PerksPlus Points on United flights only.
  2. Qualifying Spend applies to paid published fares booked in F, O, A, J, C, D, Z, P, Y, B, M, E, U, H, Q, V, W, S, T, L, K, G, R or N classes of service. Points are accrued on flown United and participating-carrier-operated flights when an eligible published fare ticket is purchased and issued in Latin America, Central America and the Caribbean.All Nippon Airways offers a new Premium Economy Class, booking class G in Tier 1 and E in Tier 2.
  3. United Premium Plus℠ is a new Premium Economy Class (booking class O, A, R). Flights operated and marketed by United on international long-haul routes that offer United Premium Plus℠ will receive points as follows: O in Tier 1, A in Tier 2, and R in Tier 3. First sale date is December 3, 2018, for travel in late March 2019. ANA offers a new Premium Economy Class, booking class G in Tier 1, and E in Tier 2, and N in Tier 3.

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Redeeming Rewards

  • Company may redeem United PerksPlus Points online United PerksPlus Account Number and PIN/Password are required.
  • Upon request by the Authorized Representative, the appropriate number of Points will be deducted from the Company’s account for the requested Reward.
  • Redemption policy and Points required for Rewards are available on United PerksPlus Website United Airlines will fulfill your redemption request within fourteen days of submittal.
  •  Accrued Points from the current Program Term may be redeemed up to the end of the third Program Term as long as the minimum Qualifying Spend requirement was met during each of the Program Terms.
  • The number of Points required for any and all Rewards is subject to modification, cancellation or limitation upon United’s notice to Company. The number of Points required to redeem any Reward may be substantially increased, any Reward may be withdrawn, and restrictions on any Reward or its redemption may be imposed upon United’s notice to Company.
  • During the 120 days following Program termination, the Company is responsible to redeem any unused Points. Subsequent to such 120 day period, unredeemed Points will be forfeited to United and will no longer be available for Company’s use.
  • Terms and conditions for use of Rewards are specified on the Reward certificate/document. These terms and conditions include, and are not limited to, capacity controls, applicable fees and surcharges. Rewards may not be redeemed for travel on Participating Carriers.
  • After a ticket is issued in connection with Reward redemption, a service charge may be imposed for each change requested which necessitates the reissue of the ticket. A change in date or flight time may result in the imposition of a service charge. Name changes are not permitted. Tickets issued in connection with Reward redemption and not used, or subsequently cancelled due to an expired ticketing time limit, will be forfeited.
  • Rewards may not be combined or used with any other rewards such as MileagePlus®, air travel certificates, discount coupons, premium offers or certain promotion fares.
  • Rewards or Points may not be sold, bartered, or purchased. Rewards obtained in this manner will be voided. If a person other than the person named on the Reward attempts to use the Reward, it will be voided and travel will be denied. Altered Rewards will also be voided. Rewards deemed void will be confiscated and the Points forfeited by Company. At the discretion of United, actions which result in a void Reward may lead to termination of Company's participation in the Program or forfeiture of all Points.
  • Lost, stolen, destroyed, expired or unused Rewards will not be replaced or credited to Company's account.

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Types of Traveler Amenities

Electronic Travel Certificate

  1. This certificate is valid for the number of confirmed roundtrip ticket(s) as defined under credits in the authorization details. If issued for one-way travel, any unused portion will be forfeited.
  2. Offer valid only on flights operated by United or operated by other airlines and branded “United Express”. Otherwise, it is not valid on flights operated by other airlines, such as United-Marketed code share and Star Alliance flights.
  3. Itinerary must be a published fare routing.
  4. All travel must be completed by the expiration date listed under authorization details.Extension of the expiration date is not permitted under any circumstances.
  5. Open jaws are permitted.
  6. Stopovers and circle trip combinations are not permitted.
  7. Open tickets are not permitted.
  8. United reserves the right to limit the number of seats available for travel in conjunction with this offer.
  9. Customer is liable for all applicable taxes, fees and surcharges.
  10. MileagePlus miles will not be awarded.
  11. Space-available upgrade certificates may be used on day of departure provided all terms of the upgrade are met. All MileagePlus upgrade types (including Regional and Global Premier Upgrades) are not permitted. Purchased upgrades are permitted subject to availability.
  12. This certificate may not be used in conjunction with any other award, discount or offer. Customer will be required to provide positive identification.
  13. This offer is subject to any government approval and is invalid where prohibited by law.
  14. This certificate is nontransferable and is void if sold or exchanged for compensation. If this certificate is purchased, it is subject to confiscation and will not be accepted for travel.
  15. In the event of flight irregularity, alternate travel will be provided in the indicated class of service (subject to availability) only on United flights. United assumes no responsibility for any expenses, or tax liability in conjunction with the use of this offer and associated ticket (s) including, but not limited to expenses for accommodations, food or circumstances beyond the control of United.
  16. If you choose to ticket by calling United Reservations, please note that there will be a Reservation Ticketing Service Fee. Please advise the agent that you will be using an electronic ER1181 Authorization (reference: GG Promo EER). Be prepared to provide the agent the promotion code, certificate PIN, class and travel area application listed above in the authorization details.
  17. Not eligible for denied boarding compensation.
  18. Should you need to reissue, refund or void a ticket after you’ve redeemed your PIN credit(s), you will not receive a redeposit of the redeemed PIN credit(s).
  19. United reserves the right to change the terms and conditions of this offer without prior notice.
  20. United’s Contract of Carriage will be applicable to all travel undertaken, hereby.

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United PerksPlus Points Conversion to MileagePlus® Miles

  1. Two (2) United PerksPlus Points will be converted to one (1) MileagePlus award mile.
  2. Only even numbers of points may be transferred into miles. No partial miles will be awarded as part of any transaction.
  3. Recipients must be members of the MileagePlus program.
  4. A minimum of 10,000 points must be transferred per transaction to a unique MileagePlus account such that no MileagePlus account will receive fewer than 5,000 miles in any transaction.
  5. No recipient may receive more than 100,000 miles in any calendar year as a result of transfers of United PerksPlus points from any combination of United PerksPlus accounts.
  6. Points may be transferred into miles for multiple MileagePlus accounts.
  7. Miles may not be converted to points.
  8. Allow up to 48 hours for the miles to post to each recipient's account.
  9. Offer subject to change.

Miles accrued, awards, and benefits issued are subject to change and are subject to the rules of the United MileagePlus program, including without limitation the Premier® program (the "MileagePlus Program"), which are expressly incorporated herein. Please allow 6-8 weeks after completed qualifying activity for miles to post to your account. United may change the MileagePlus Program including, but not limited to, rules, regulations, travel awards and special offers or terminate the MileagePlus Program at any time and without notice. United and its subsidiaries, affiliates and agents are not responsible for any products or services of other participating companies and partners. Taxes and fees related to award travel are the responsibility of the member. Bonus award miles, award miles and any other miles earned through non-flight activity do not count toward qualification for Premier status unless expressly stated otherwise. The accumulation of mileage or Premier status or any other status does not entitle members to any vested rights with respect to the MileagePlus Program. All calculations made in connection with the MileagePlus Program, including without limitation with respect to the accumulation of mileage and the satisfaction of the qualification requirements for Premier status, will be made by United Airlines and MileagePlus in their discretion and such calculations will be considered final. Information in this communication that relates to the MileagePlus Program does not purport to be complete or comprehensive and may not include all of the information that a member may believe is important, and is qualified in its entirety by reference to all of the information on the united.com website and the MileagePlus Program rules. United and MileagePlus are registered service marks. For complete details about the MileagePlus Program, go to www.united.com.

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MileagePlus Premier Nominations

Premier levels available for nominations are Premier Silver and Premier Gold. Refer to https://www.united.com/web/en-US/content/mileageplus/premier/default.aspx for additional details.

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United Club Membership

Complete United Club Terms & Conditions can be found at https://www.united.com/cms/en-us/products/travelproducts/pages/unitedclub.aspx?MobileOff=1&uamobile=1 for additional product details.

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United Club One-Time Passes

  1. This pass grants one person one-time access to United Club
  2. Access is subject to space availability
  3. This pass is valid for entry at any United Club airport location worldwide
  4. You must be 18 years of age or older to redeem
  5. This pass is subject to United Terms & Conditions, which United has the right to amend or modify with or without notice to its customers
  6. Valid only in United Clubs. Excludes United Arrivals Lounge, United Global First Lounge and Star Alliance lounge
  7. This pass may not be sold, bartered, traded, exchanged or purchased

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Beverage Voucher

  1. Good for one alcoholic beverage
  2. Present this voucher to your flight attendant
  3. Redeemable only on board
  4. Not redeemable for premium red or white wines
  5. This coupon is nonrefundable, nor redeemable for cash
  6. Void if counterfeited, reproduced, bartered or sold

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PerksPlus NavigatorSM

  1. Eligibility for United PerksPlus Navigator status (“PerksPlus Navigator status”) in the Program is by invitation only and limited to United PerksPlus companies. CPA Plus companies are excluded from PerksPlus Navigator status.
  2. To earn PerksPlus Navigator status, a Company must track $400,000 of Qualifying Spend during the current Term for qualification.
  3. Once PerksPlus Navigator status is earned, the company will be eligible for PerksPlus benefits through the end of the following term. To maintain PerksPlus Navigator status, the company must track $400,000 of Qualifying Spend each Term to retain status for the following term.
  4. United reserves the right to determine the eligibility of the Company for PerksPlus Navigator status and benefits available to Companies with PerksPlus Navigator status in the Program.
  5. United reserves the right to add, delete, or modify any aspect of the PerksPlus Navigator status at any time upon general notice.
  6. A company that has earned PerksPlus Navigator status will earn 15 percent more points for each flight segment flown. Bonus point accrual will only apply to base points earned and not to any additional promotional points earned. Bonus point accrual will only apply to flight segments flown during the PerksPlus Navigator status term, from effective date. Bonus point accruals will not be retroactively applied to any flight segments which have already been processed for point accrual prior to PerksPlus Navigator status being earned.

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Dissolution of Agreement

  • At its sole discretion, United reserves the right to dissolve the United PerksPlus Program in full upon 120 days’ notice to Company.
  • Should the Program be dissolved, Company's right to redeem rewards will be terminated 120 days after notice is given.
  • If for a period of 12 consecutive months Company has not made any purchases resulting in Qualifying Spend, United may terminate Company's participation in the United PerksPlus Program without notice to Company.
  • Failure to follow Program Rules or United or Participating Partner Contract of Carriage and tariffs, abuse of Program privileges, or misrepresentation of any information provided to United by the Company or its employees may result in termination of the Company's eligibility and participation in the Program and forfeiture of all Rewards or Points earned.

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Additional Terms

  • Audit: Upon United’s request, Company will provide documentation verifying employment of its traveling employees included for Company’s performance purposes hereunder.
  • Confidentiality: United's online privacy policy applies to all information submitted by Company pursuant to the Program. By participating in the Program Company understands and approves that travel data collected pursuant to the Program may be viewed by United and Participating Partners. Furthermore, Company understands and agrees to allow certain pieces of travel information to be posted online, which can be viewed by individuals authorized by Company, specifically, historical travel itineraries will be available online. United will not provide Company with any individual traveler’s travel data. Any travel data provided to Company by United (with respect to Qualifying Spend for example) will be aggregate information for all travelers.
  • Taxes: Any taxes, duties or charges resulting from the issue or use of a Reward shall be the responsibility of the Company or the traveler.
  • Damages: United and Participating Partners shall not be liable for any direct or indirect consequential damages incurred by Company in connection with Company’s participation in the Program.
  • PIN/Password: Company agrees that it is responsible for safeguarding the Company's PIN/Password. Company understands that by disclosing such PIN/Password to anyone, it is giving that person the authority to perform all transactions relating to its United PerksPlus Program account, including Reward redemptions, until Company revokes that authority by changing its PIN/Password.
  • Successors and Assigns: Company may not assign its rights or delegate its duties under this Program without the prior written consent of United, and any such purported assignment or delegation shall be void. This Agreement shall be binding on the lawful successors of Company.
  • Severability: Any provision of this Agreement which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof, and any prohibition or unenforceability in any jurisdiction shall not invalidate or render unenforceable such provision in any other jurisdiction.
  • Advertising: Company may not use United's or Participating Partners’ name or United PerksPlus in any public advertising without United’s or Participating Partners’ prior written approval.
  • Changes: Company is responsible for notifying United of any changes of: Authorized Representative, Company's e-mail address, telephone number, mailing address or facsimile number. Changes may be processed to your account under "My United PerksPlus Account".
  • Choice of Law: This Program shall be construed in accordance with the laws of the State of Illinois, without reference to its conflict of laws principles and jurisdiction with respect to any dispute arising with respect thereto shall lie in Cook County, Illinois.
  • No Joint and Several Liability: In no event will United or any of the Participating Carriers be held jointly and/or severally liable for any actions of any other party or all of the other parties under this Program.

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