What is United PerksPlus?
1. United PerksPlus is a complimentary corporate program designed to reward small and mid-sized enterprises for business travel on the extensive route network of United, United Express, Lufthansa, Austrian Airlines, Brussels Airlines, Eurowings, Eurowings Discover, Lufthansa and Swiss International Air Lines.
Effective February 1, 2024, U.S. based accounts in United PerksPlus will only be offered to customers who book with a travel agency.
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How does a tour code get applied to a ticket?
United PerksPlus customers earn points when Travel Management Companies (TMCs) add the corporation’s unique Tour Code in the Tour Code field in the e-ticket. Tour Codes must be added into e-tickets at time of ticketing, and when the customer flies the segment, the points will accrue to the corporation’s Account.
Please see our ticketing instructions or reach out to your agency for further support.
Please see our ticketing instructions or reach out to your agency for further support.
(additional information can be found here)
Where do I find my account’s tour code?
Your account’s unique tour code is displayed when you log into your United PerksPlus account. Please share your company’s tour code with your agency for ticketing purposes. Your tour code is one way to track your company’s eligible travel on United PerksPlus participating carriers along with tracking travel by adding your company traveler’s MileagePlus numbers to your account. Please be aware that your 5-digit alpha numeric account number is not interchangeable with your tour code.
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How does my company earn points?
Based on how you fly with United and participating carriers, you have the opportunity to earn United PerksPlus points tailored to work with your unique traveling style.
Effective February 1, 2024, U.S.-based PerksPlus accounts will only earn points for tickets booked via agency channels
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Customers in the United States and Canada
Points are awarded based on fare type and fare class, with different multipliers for flights from hub and non-hub markets. Customers based in the United States and Canada are awarded 1 point for each $1 USD in Qualifying Spend times the hub/non-hub multiplier identified for the associated fare class purchased.
Customers in Latin America and the Caribbean
Points are awarded based on fare type and fare class with an associated multiplier. Customers based in the Caribbean,
Central America and Latin America are awarded 1 point for each $1 USD in Qualifying Spend times the multiplier identified for the
associated booking class purchased.
Example: For $500 in Qualifying Spend booked in fare class C, multiply 500 by 12 (from the Multiplier column) to arrive at 6,000 points.
1. Customers in Latin America, the Caribbean and Canada may earn United PerksPlus Points on United and ANA flights only. Customers in Panama, Honduras, Guatemala, Belize, Nicaragua, El Salvador may earn points on Austrian Airlines, Brussels Airlines, Eurowings, Eurowings Discover, Lufthansa and Swiss International Air Lines
Return to reference2. Qualifying Spend is defined as actual flown spend, excluding all taxes, service fees and refunds. Qualifying Spend applies to paid published fares booked in F, A, J, O, C, D, Z, P, Y, B, M, E, U, H, Q, V, W, S, T, L, K, G, R or N classes of
service.Points are accrued on flown United
and participating-carrier-operated flights when an eligible published fare ticket is purchased and issued in Latin America, Central America and the Caribbean.
Return to reference3. United offers Premium Plus℠, a new Premium Economy Class (booking class O, A, R). Flights operated and marketed by United on international long-haul routes that offer Premium Plus will receive points as follows: O in Tier 1, A in Tier 2, and R in Tier 3. First sale date is December 3, 2018, for travel starting in
late March 2019. ANA offers a new Premium Economy Class, booking class G in Tier 1, E in Tier 2, and N in Tier 3.
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Eligible countries in Latin America include Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua and Panama.
Eligible countries in the Caribbean include Antigua and Barbuda, Aruba, Bahamas, Bermuda, Cayman Islands, Cuba, Dominican Republic, Haiti, Jamaica, Netherlands Antilles, Puerto Rico, Trinidad and Tobago, Virgin Islands (British) and Virgin Islands (U.S.).
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Do I have to be a MileagePlus member to participate in the Program?
A MileagePlus number for each eligible traveler in your Company is a required field for
customers who wish to book their travel via
united.com, a United city ticket office, or United Reservations.
If any of the Company’s employees are not MileagePlus members, there is a section to request
enrollment in the MileagePlus program and they will be enrolled automatically.
For customers who wish to book travel via their Travel Agent, we only require you to enroll at least
one (1) traveler who is one of the Company’s employees who travel on business and has a MileagePlus Number.
You may still opt to enroll all of your Company’s employees as eligible travelers with their
MileagePlus number, should you wish to have your Company earn points for eligible travel when booking via
united.com or United Reservations.
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How does United PerksPlus track my qualifying travel expenditure?
Effective February 1, 2024, U.S.-based PerksPlus accounts will only earn points for tickets booked via agency channels
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How do I know that my company is getting credit?
The company's employees must provide their unique company designator (Tour Code) when
making reservations and checking in for a United, United Express or participating carriers’ flight. The company is
responsible for keeping the list of eligible employees up to date. Alternatively, when using a Tour Code, the
company and their Travel Agent is responsible for ensuring this is used for eligible employees in the Company.
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When do the earned points expire?
Earned points are valid during the membership year and for an additional 24 months after the company’s renewal in United PerksPlus,
after which time they will expire. Upon transfer to a United, Lufthansa or All Nippon Airways corporate agreement
(includes JCDA, CSA, JV Simple, CPA Plus and United PassPlus sales products), program participation in United PerksPlus
will be terminated and use of points balance will be valid for 120 days after the program termination date.
Please note that if you transition to another United for Business product, your points policy will remain the same.
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How do I redeem my points?
Simply complete the United PerksPlus Redemption Form online and accessible via the
http://unitedperksplus.united.com website.
Your request will be processed within two business days.
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What if I forget to provide my MileagePlus number when I book travel?
You and your travelers must provide the registered MileagePlus number and/or unique company designator (Tour Code) at the time of ticketing.
MileagePlus number may be provided for united.com,United Reservations, a United city ticket office, and Travel Agent bookings,
while Tour Code may be used for Travel Agent and United city ticket office bookings only. Only eligible spend flown on United, United Express
and participating carriers’ travel will contribute to your company’s United PerksPlus point accrual.
In cases where the Company disputes the amount of Qualifying Spend generated, United reserves the right to require proof of travel,
including ticket receipts and original boarding passes.
Company must inform United of any dispute of Qualifying Spend, in writing, within six months of travel activity or Company will be barred from any such dispute thereafter.
United will make the final determination as to whether United PerksPlus Points will be awarded.
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Does domestic and international travel count towards United PerksPlus?
Yes. Spend from any eligible United, United Express, All Nippon Airways (ANA), Austrian Airlines, Brussels Airlines, Eurowings, Eurowings Discover, Lufthansa and Swiss International Air Lines flight segments contributes to your monthly tracked spend provided tickets are issued in the United States. Spend from any eligible United and United Express flights contributed to monthly tracked spend for customers who are based in Latin America, Central America, Canada and Caribbean and whose tickets are issued in Latin America, Central America, Canada and Caribbean. Points will not be earned for tickets for customers based outside the United States, Canada,Latin America, Central America and Caribbean. Points are accrued on flown participating carriers’ operated flights (where applicable) when an eligible published fare ticket is purchased and issued in the United States for customers based in the United States only.
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When will my company be able to view and redeem points earned on participating partners’ flights?
Companies will begin earning points on participating carriers’ eligible
flights (where applicable) upon registering for the program.
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What does United PerksPlus offer at a glance?
The following information details the United PerksPlus Program and the value proposition it offers our customers:
Rewarding business travel
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Spend-to-points business loyalty program |
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Tracking using MileagePlus numbers |
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Tracking using a unique company designator (Tour Code) for travel agency bookings
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Wider range of rewards for fare class flown and hub/non-hub travel for the U.S. and Canada |
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Redesigned earn structure for Latin America, Central America and the Caribbean |
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Earn points on United, United Express, Lufthansa, ANA and other participating carrier flights |
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PerksPlus Navigator: New program recognition level |
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Expanded redemption options |
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Award travel certificates: 30 options for travel
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United PerksPlus Points-to-Miles Conversion |
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MileagePlus Premier Gold status |
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MileagePlus Premier Silver status |
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United Club annual membership
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United Club one-time passes |
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United beverage vouchers for premium beverages on board
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Multi-channel customer support |
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Update profile information online |
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Request rewards online |
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View travel and points details online |
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Work with a dedicated customer service team |
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Book reservations through
united.com, the United Customer Contact Center or United City Ticket Offices |
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Book through a travel agency |
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What types of rewards are issued?
Reward choices for company travel have never been better with United PerksPlus.
The Reward Chart provides comprehensive details on award travel certificates that can be used on the extensive
United route network, United PerksPlus Points-to-Miles Conversion, MileagePlus Premier Gold or
Silver status and United Club annual membership or a book of one-time passes.
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What is United PerksPlus Points-to-Miles Conversion?
Points-to-Miles Conversion is a new industry-leading reward option available to
United PerksPlus and CPA Plus customers that allows companies to deposit converted points to individual, active MileagePlus accounts.
The redemption guidelines are as follows:
- Two United PerksPlus Points will be converted to one MileagePlus award mile.
- Only an even number of points may be transferred into miles. No partial miles will be awarded as part of any transaction.
- Recipients must be members of the MileagePlus program.
- A minimum of 10,000 points must be transferred to a unique MileagePlus account in each transaction, such that no MileagePlus account will receive fewer than 5,000 miles in any transaction.
- No recipient may receive more than 100,000 miles in any calendar year as a result of transferring United PerksPlus points from any combination of United PerksPlus accounts.
- Points may be transferred into miles for multiple MileagePlus accounts.
- Miles may not be converted to points.
- Allow up to 48 hours for the miles to post to each recipient's account.
- Offer subject to change.
Earnings Plus customers are not eligible for this Reward option.
What is PerksPlus Navigator?
PerksPlus Navigator is a new program level that is designed to recognize the most loyal United PerksPlus customers. The program features:
- 15 percent more points for eligible qualifying flights
- Enhanced quarterly reporting that provides details on travel spend and redemption patterns
- Additional redemption options, such as MileagePlus Premier Platinum status for travelers
Which companies are eligible for PerksPlus Navigator?
Companies that register $400,000 of eligible Qualifying Spend during the current Term are eligible to qualify for PerksPlus Navigator.
The program is not available for CPA Plus or Earnings Plus customers.
How do I find out if my company is eligible for PerksPlus Navigator?
To see if your company qualifies for PerksPlus Navigator,
sign in to your PerksPlus account now. Qualifying companies will see their PerksPlus Navigator effective date posted on their “My United PerksPlus Account” page, based on their eligible Qualifying Spend.
How do I redeem my points?
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Online at http://unitedperksplus.united.com.
Select My United PerksPlus account option, log in using your account number and PIN/Password and redeem your points online or over the phone.
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Companies outside of the United States or Canada may contact their local Sales Representative.
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Who can request rewards?
The Authorized Representative or the Company Contact designated by the Company are the only individuals authorized to request rewards for the Company. Redeemed awards will be sent to the Authorized Representative only.
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On what fares can I earn United PerksPlus rewards?
All eligible published fares purchased and traveled on United, United Express
and participating carriers contribute to the monthly spend tracked for United PerksPlus Rewards. Government and
military fares,wholesaler, consolidator, bulk and other special fare types are excluded. Flown spend traveled on
United, United Express or participating carriers’ Corporate Agreements and any other type of program requiring an
identification code or ticket designator on an air ticket are not eligible for United PerksPlus points.
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What is the timeframe for reward fulfillment?
Redemption of rewards will be fulfilled within 14 business days.
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How long are my rewards valid?
The terms of use are printed on each reward. Travel
certificates on United flights are valid for one year from the issue date.
MileagePlus Premier Gold or Silver membership is valid for one full MileagePlus cycle ending on January 31 each year.
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What if I need to make a change to an award ticket already issued?
Routing changes are not permitted, however date changes are permitted.
Traveler is responsible for any difference in taxes or fees due to re-bookings, per the rules of the fare class.
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How can I find my PIN/Password?
The Authorized Representative selected the PIN/Password when enrolling the Company. You may change your PIN/Password directly online.
For security purposes, your PIN/Password will not be disclosed online or over the phone.
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I lost my PIN/Password, how can I retrieve it?
you do not know your United PerksPlus number and/or
PIN/Password, you may provide your United PerksPlus Authorized Representative or
Company Contact e-mail address to receive an e-mail with your United PerksPlus
number and an option to change your PIN/Password. For security purposes, your
PIN/Password will not be disclosed.
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When will I receive my account statements?
Your account is available online 24 hours a day, 7 days a week at
http://unitedperksplus.united.com website.
Updated statements are posted online to be viewed by the Authorized Representative on or after the
25th of every month.
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How often do you send statements?
On or after the 25th of every month an email notification will be sent to the Authorized
Representative indicating that statements are ready to view online.
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Do you have paper statements?
Statements are only available online.
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What web browsers does the United PerksPlus online website support?
As of June 2022, United PerksPlus supports the following web browsers:
United PerksPlus does not currently support Firefox web browser.
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