United PerksPlus

Frequently Asked Questions

The Questions

United PerksPlus Enrollment

United PerksPlus Program

United PerksPlus Reward

PerksPlus Navigator

United PerksPlus Online Account

Customer Service Contacts

United PerksPlus Online: http://unitedperksplus.united.com

United PerksPlus Program Administration:

unitedperksplus@united.com

1-866-230-3296 (Mon. - Fri. 8:30a.m. - 7:00p.m. ET) in the U.S. or Canada.

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Find the Answers

What is United PerksPlus?

United PerksPlus is a complimentary corporate program designed to reward small and mid-sized enterprises for business travel on the extensive route network of United, United Express, Lufthansa,Austrian Airlines, Brussels
Airlines, Swiss International Air Lines and All Nippon Airways.

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How do I apply for United PerksPlus?

Simply fill out the United PerksPlus Enrollment Form on the http://unitedperksplus.united.com website. Companies that qualify will receive an email sent to the Authorized Representative that identifies they have been accepted in the program.

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How much does it cost to participate?

United PerksPlus is a complimentary program.

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What information do I need to enroll my company in United PerksPlus?

The company’s Authorized Representative must have a valid company Tax I.D., e-mail address, a list of the Company’s employees who travel on business and the MileagePlus number of at least one (1) traveler.If any of the Company’s employees are not MileagePlus members, there is a section to request enrollment in the MileagePlus program and they will be enrolled automatically.

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How do I know if my company qualifies for United PerksPlus?

To qualify for enrollment into the United PerksPlus Program, your company simply needs the following:

(Travel agencies, wholesalers, consolidators or other resellers of travel are not permitted in the program.)

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Does my company have to apply every year to participate in United PerksPlus?

Renewal in the program is automatic if the company has achieved the minimum requirement of Qualifying Revenue (flown travel) on United or participating carriers during a 12-month period, according to the program rules:

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How does my company earn points?

Based on how you fly with United and participating carriers, you have the opportunity to earn United PerksPlus points tailored to work with your unique traveling style.Footnote1

Level Fare Type Fare Class Multiplier
(for flights from a hub
market)
Multiplier
(for flights from a non-
hub market)
1 Last-minute or premium fares F, J, Y, GFootnote3 3 Points 6 Points
2 Typical business travel fares A, C, B, M, EFootnote3,U,H 2 Points 4 Points
3 Highly discounted leisure fares D, Z, P, Q, V, W, S, T, L, K, G, NFootnote3 1 Point 2 Points
     Example: For $500 in Qualifying Revenue booked in fare class C and flown from a non-hub market, multiply
     500 by 4 (from the Multiplier column) to arrive at 2,000 points.
               1.  Customers in Latin America, Central America, the Caribbean and Canada may earn United PerksPlus Points on United and ANA flights only.
               2.  Qualifying Revenue is defined as actual flown revenue, excluding all taxes, service fees and refunds. Qualifying Revenue applies to paid published
                    fares booked in F, A, J, C, D, Z, P, Y, B, M, E, U, H, Q, V, W, S, T, L, K, G or N fare classes. Points are accrued on flown United and participating-
                    carrier-operated flights when an eligible published fare ticket is purchased and issued in the U.S., Canada and Latin America, Central America and
                    Caribbean countries only, where applicable.
               3.  Lufthansa offers a new Premium Economy Class (booking class G, E, N). Flights operated and marketed by Lufthansa on transatlantic long-haul
                    international routes that currently offer Premium Economy Class will receive points as follows: G in Tier 1; E in Tier 2, N in Tier 3. ANA offers a new
                    Premium Economy Class, booking class G in Tier 1 and E in Tier 2.

Customers in the Caribbean, Central America and Latin America Footnote 1
Points are awarded based on fare type and fare class with an associated multiplier. Customers based in the Caribbean, Central America and Latin America are awarded 1 point for each $1 USD in Qualifying RevenueFootnote2 times the multiplier identified for the associated booking class purchased.

Level Fare Type Fare class Multiplier
1 Last-minute or premium fares and typical business fares F, A, J, C, D, Z, P, Y, B, M, E, U, H 12 Points
2 Highly discounted leisure fares Q, V, W, S, T, L, K, G, N   3 Points
    Example: For $500 in Qualifying Revenue booked in fare class C, multiply 500 by 12 (from the Multiplier column) to arrive at 6,000 points.
          1. Customers in Latin America, Central America, and the Caribbean may earn United PerksPlus Points on United and ANA flights only.
          2. Qualifying Revenue is defined as actual flown revenue, excluding all taxes, service fees and refunds. Qualifying Revenue applies to paid published
              fares booked in F, A, J, C, D, Z, P, Y, B, M, E, U, H, Q, V, W, S, T, L, K, G or N classes of service. Points are accrued on flown United and participating-carrier-operated flights
              when an eligible published fare ticket is purchased and issued in Latin America, Central America and the Caribbean. ANA offers a new Premium
              Economy Class, booking class G in Tier 1 and E in Tier 2.

Eligible countries in Latin America include Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru and Venezuela.

Eligible countries in Central America include Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua and Panama.

Eligible countries in the Caribbean include Antigua and Barbuda, Aruba, Bahamas, Bermuda, Cayman Islands, Cuba, Dominican Republic, Haiti, Jamaica, Netherlands Antilles, Puerto Rico, Trinidad and Tobago, Virgin Islands (British) and Virgin Islands (U.S.).

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Do I have to be a MileagePlus member to participate in the Program?

A MileagePlus number for each eligible traveler in your Company is a required field for customers who wish to book their travel via united.com, a United city ticket office, or United Reservations. If any of the Company’s employees are not MileagePlus members, there is a section to request enrollment in the MileagePlus program and they will be enrolled automatically. For customers who wish to book travel via their Travel Agent, we only require you to enroll at least one (1) traveler who is one of the Company’s employees who travel on business and has a MileagePlus Number. You may still opt to enroll all of your Company’s employees as eligible travelers with their MileagePlus number, should you wish to have your Company earn points for eligible travel when booking via united.com or United Reservations.

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How does United PerksPlus track my qualifying travel expenditure?

United PerksPlus tracks your company's expenditures and earned points through your employee's MileagePlus numbers. The individual traveler’s MileagePlus number must be entered each time travel is booked and ticketed, whether the reservation is made
through our website, united.com, a United city ticket office, or United Reservations center, participating carrier websites or reservations centers, or a Travel Agent.

Alternatively, you may use your assigned United PerksPlus unique company designator (Tour Code) on tickets booked and ticketed via your Travel Agent or a United city ticket office.

Customers who opt to not use the unique company designator (Tour Code) to track eligible employee travel may continue to earn points on all booking channels (united.com, a United city ticket office, United Reservations, and your Travel Agent) by enrolling their eligible company travelers with their MileagePlus number.

To ensure your Company receives United PerksPlus points for all eligible travel (including bookings made through united.com, a United city ticket office, United Reservations AND a Travel Agent), you may opt to enroll all of your Company’s employees as eligible travelers with their MileagePlus number.

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How do I know that my company is getting credit?

The company's employees must provide their MileagePlus number (when booking via united.com, a United city ticket office ,or United Reservations) or unique company designator (Tour Code, when booking via a Travel Agency or a United city ticket office) when making reservations and checking in for a United, United Express or participating carriers’ flight. The company is responsible for keeping the list of eligible employees up to date. Alternatively, when using a Tour Code, the company and their Travel Agent is responsible for ensuring this is used for eligible employees in the Company.

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When can I redeem earned points?

Once your company’s eligible revenue totals the required minimum after enrollment according to program rules, you can begin to redeem valuable points online:

US and Canada customers: Once your company’s eligible revenue totals $5,000 USD for three consecutive months during the first 12 months of your membership, you can begin to redeem valuable points online. Your request will be processed within two business days of your submission.

Latin America, Central America and Caribbean customers: Once your company’s eligible revenue totals $3,000 USD during the first 12 months of your membership, you can begin to redeem valuable points online. Your request will be processed within two business days of your submission.

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When do the earned points expire?

Earned points are valid during the membership year and for an additional 24 months after the company’s renewal in United PerksPlus, after which time they will expire. Upon transfer to a United, Lufthansa or All Nippon Airways corporate agreement (includes JCDA, CSA, JV Simple, CPA Plus and United PassPlus sales products), program participation in United PerksPlus will be terminated and use of points balance will be valid for 90 days after the program termination date.

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How do I redeem my points?

Simply complete the United PerksPlus Redemption Form online and accessible via the http://unitedperksplus.united.com website. Your request will be processed within two business days.

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What if I forget to provide my MileagePlus number when I book travel?

You and your travelers must provide the registered MileagePlus number and/or unique company designator (Tour Code) at the time of ticketing. MileagePlus number may be provided for united.com,United Reservations, a United city ticket office, and Travel Agent bookings, while Tour Code may be used for Travel Agent and United city ticket office bookings only. Only eligible revenue flown on United, United Express and participating carriers’ travel will contribute to your company’s United PerksPlus point accrual.
In cases where the Company disputes the amount of Qualifying Revenue generated, United reserves the right to require proof of travel, including ticket receipts and original boarding passes. Company must inform United of any dispute of Qualifying Revenue, in writing, within six months of travel activity or Company will be barred from any such dispute thereafter. United will make the final determination as to whether United PerksPlus Points will be awarded.

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Does domestic and international travel count towards United PerksPlus?

Yes. Revenue from any eligible United, United Express, Lufthansa,Austrian Airlines, Brussels Airlines, Swiss International Air Lines and All Nippon Airways flight segments contributes to your monthly tracked revenue provided tickets are issued in the United States. Revenue from any eligible United and United Express flights contributed to monthly tracked revenue for customers who are based in Latin America, Central America, Canada and Caribbean and whose tickets are issued in Latin America, Central America, Canada and Caribbean.   Points will not be earned for tickets for customers based outside the United States, Canada,Latin America, Central America and Caribbean. Points are accrued on flown participating carriers’ operated flights (where applicable) when an eligible published fare ticket is purchased and issued in the United States for customers based in the United States only.

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When will my company be able to view and redeem points earned on participating partners’ flights?

Companies will begin earning points on participating carriers’ eligible flights (where applicable) upon registering for the program.

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What does United PerksPlus offer at a glance?

The following information details the United PerksPlus Program and the value proposition it offers our customers:


United PerksPlus
Revenue to points-based program
Tracking using MileagePlus numbers
Tracking using a unique company designator (Tour Code) for travel agency bookings
Wider range of rewards for fare class flown and hub/non-hub travel for the U.S. and Canada
Redesigned earn structure for Latin America, Central America and the Caribbean
Earn points on United, United Express, Lufthansa, ANA and other participating carrier flights
PerksPlus Navigator: New program recognition level
Discover more rewards:  
Award travel certificates: 30 options for travel 
United PerksPlus Points-to-Miles Conversion
MileagePlus Premier Gold status
MileagePlus Premier Silver status

United Club annual membership  

United Club one-time passes

United beverage vouchers for premium beverages on board 

Discover more choices:  
Update profile information online
Request rewards online
View travel and points details online
Work with a dedicated customer service team
Book reservations through united.com, the United Customer Contact Center or United City Ticket Offices
Book through a travel agency

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What types of rewards are issued?

Reward choices for company travel have never been better with United PerksPlus. The Reward Chart provides comprehensive details on award travel certificates that can be used on the extensive United route network, United PerksPlus Points-to-Miles Conversion, MileagePlus Premier Gold or Silver status and United Club annual membership or a book of one-time passes.

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What is United PerksPlus Points-to-Miles Conversion?

Points-to-Miles Conversion is a new industry-leading reward option available to United PerksPlus and CPA Plus customers that allows companies to deposit converted points to individual, active MileagePlus accounts.

What are the guidelines for using United PerksPlus Points-to-Miles Conversion?

The redemption guidelines are as follows:

  • Two United PerksPlus Points will be converted to one MileagePlus award mile.
  • Only an even number of points may be transferred into miles. No partial miles will be awarded as part of any transaction.
  • Recipients must be members of the MileagePlus program.
  • A minimum of 10,000 points must be transferred to a unique MileagePlus account in each transaction, such that no MileagePlus account will receive fewer than 5,000 miles in any transaction.
  • No recipient may receive more than 100,000 miles in any calendar year as a result of transferring United PerksPlus points from any combination of United PerksPlus accounts.
  • Points may be transferred into miles for multiple MileagePlus accounts.
  • Miles may not be converted to points.
  • Allow up to 48 hours for the miles to post to each recipient's account.
  • Offer subject to change.

Earnings Plus customers are not eligible for this Reward option.

What is PerksPlus Navigator?

PerksPlus Navigator is a new program level that is designed to recognize the most loyal United PerksPlus customers. The program features:

  • 15 percent more points for eligible qualifying flights
  • Enhanced quarterly reporting that provides details on travel spend and redemption patterns
  • Additional redemption options, such as MileagePlus Premier Platinum status for travelers

Which companies are eligible for PerksPlus Navigator?

Companies that register $400,000 of eligible Qualifying Revenue during the current Term are eligible to qualify for PerksPlus Navigator.

The program is not available for CPA Plus or Earnings Plus customers.

How do I find out if my company is eligible for PerksPlus Navigator?

To see if your company qualifies for PerksPlus Navigator, sign in to your PerksPlus account now. Qualifying companies will see their PerksPlus Navigator effective date posted on their “My United PerksPlus Account” page, based on their eligible Qualifying Revenue.

How do I redeem my points?

  1. Online at http://unitedperksplus.united.com. Select My United PerksPlus account option, log in using your account number and PIN/Password and redeem your points online or over the phone.
  2. Companies outside of the United States or Canada may contact their local Sales Representative.

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Who can request rewards?

The Authorized Representative or the Company Contact designated by the Company are the only individuals authorized to request rewards for the Company. Redeemed awards will be sent to the Authorized Representative only.

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On what fares can I earn United PerksPlus rewards?

All eligible published fares purchased and traveled on United, United Express and participating carriers contribute to the monthly revenue tracked for United PerksPlus Rewards. Government and military fares,wholesaler, consolidator, bulk and other special fare types are excluded. Flown revenue traveled on United, United Express or participating carriers’ Corporate Agreements and any other type of program requiring an identification code or ticket designator on an air ticket are not eligible for United PerksPlus points.

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What is the timeframe for reward fulfillment?

Redemption of rewards will be fulfilled within 14 business days.

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How long are my rewards valid?

The terms of use are printed on each reward. Travel certificates on United flights are valid for one year from the issue date. MileagePlus Premier Gold or Silver membership is valid for one full MileagePlus cycle ending on January 31 each year.

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What if I need to make a change to an award ticket already issued?

Routing changes are not permitted, however date changes are permitted. Traveler is responsible for any difference in taxes or fees due to re-bookings, per the rules of the fare class.

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How do I view my account online?

Visit us online at http://unitedperksplus.united.com, select My United PerksPlus Account. You will need your account number and PIN/Password.

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How can I find my PIN/Password?

The Authorized Representative selected the PIN/Password when enrolling the Company. You may change your PIN/Password directly online.
For security purposes, your PIN/Password will not be disclosed online or over the phone.

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I lost my PIN/Password, how can I retrieve it?

you do not know your United PerksPlus number and/or PIN/Password, you may provide your United PerksPlus Authorized Representative or Company Contact e-mail address to receive an e-mail with your United PerksPlus number and an option to change your PIN/Password. For security purposes, your PIN/Password will not be disclosed.

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When will I receive my account statements?

Your account is available online 24 hours a day, 7 days a week at http://unitedperksplus.united.com website. Updated statements are posted online to be viewed by the Authorized Representative on or after the 25th of every month.

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How often do you send statements?

On or after the 25th of every month an email notification will be sent to the Authorized Representative indicating that statements are ready to view online.

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Do you have paper statements?

Statements are only available online.

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Is there an alternative to using MileagePlus to track eligible points for our United PerksPlus account?

Yes. You now have the option of earning points by using an assigned unique company designator (Tour Code) for your eligible employee travel, which will earn United PerksPlus Points for eligible tickets booked by your Travel Agent. Upon enrollment, the Company will be assigned an Account Number which will allow your designated Authorized Representative to access all account information. Within 3 business days, the designated Authorized Representative will receive an email with the unique company designator (Tour Code). The Tour Code will need to be entered into the ticket at time of purchase and ticketing when booking via your travel agent. Please note, the unique company designator (Tour Code) currently cannot be used on united.com or United Reservations bookings.

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What web browsers does the United PerksPlus online website support?

As of May 2015, United PerksPlus supports the following web browsers:

  • Internet Explorer 11
  • Chrome 41

United PerksPlus does not currently support Firefox web browser.

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